Contact centre quality management and speech analytics

Summary

Cloud-based, simple to use solution to reduce time spent gathering data and producing reports about performance management and the quality of work produced by staff. For more advanced clients, we also offer a comprehensive speech analytics and automated quality scoring solution - www.optiop.com

What kind of agent is suited to this opportunity?

A strategic thinking agent, who wants to build a solid recurring monthly revenue over a period of 1 - 2 years. Beyond that timescale, the possibilities are huge, as we will add more products to the portfolio to upsell into existing and new clients. It would ideally suit an agent with a wealth of contact within the contact centre industry (ranging in size from 10 to 10,000 agents), with experience of selling to senior management decision makers in such organisations. We are happy to be flexible with agents on the price point charged to each client, so that agents are able to maximise revenues or go with a low-priced entry to a lucrative client. The market rate for this type of solution ranges from £3 - £10 per month per user - so, at the low end of the scale, a 100 employee call centre will generate £300 per month of revenue for as long as they continue to use the system - we are looking for long term revenue streams.

Overview

  • Territory: Global
  • Agent type: Independent sales agent
  • Commission: 50.00%
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